Been having issues with gameplay and patch downloads for about a year.
Five months ago I got a new router and speeds were back to 350MBps, but after 4 weeks I am again only able to download at less than 2MBps from 6PM till 3AM.
This connection is via a Cat 8 ethernet cable and I am less than 2 metres from the router.
When I run a speed test during the day I get 360-390 MBps, if I run the same test after 6PM the best I get is 2.02 MBps.
After speaking to customer service many times they tracked my speeds and have issued an option for me to terminate my contract as the speeds are not as advertised. The trouble is the next best option for internet is Vodafone at 29MBps.
Can anyone assist on trying to find the problem as I have tried calling VM but the foreign call centre have been of no help what so ever - they also tell me to call when I am having the issues, but when I call I get a message saying the office is now closed.
Have tried my PC at a friends house and I have no problems, I have also tried 5 different ethernet cables.
I often get disconnects in games and I can not play any Call of Duty games in the evenings as I get kicked for a poor connection. I also get lag in Rainbow 6 siege. Guildwars 2 is unplayable due lag and connection issues.