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KMozza
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62% packet loss when gaming.

So, I have had virgin for upwards of 7 years in this same house. Then suddenly around 4-5 months ago the internet has progressively gotten worse when gaming. Any multiplayer game I play I get random ping spikes every 30 seconds to the point where the games are no longer playable. This is usually worse anytime past 7pm. I have recently got a new box and have the same issues so that is not the problem. I am also connected with ethernet to my pc with the router literally 1 foot away from the computer. Does anybody have any idea why this is happening because I'm almost 100% certain it isn't a problem on my end. 

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Anonymous
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Re: 62% packet loss when gaming.


@KMozza wrote:

So, I have had virgin for upwards of 7 years in this same house. Then suddenly around 4-5 months ago the internet has progressively gotten worse when gaming. Any multiplayer game I play I get random ping spikes every 30 seconds to the point where the games are no longer playable. This is usually worse anytime past 7pm. I have recently got a new box and have the same issues so that is not the problem. I am also connected with ethernet to my pc with the router literally 1 foot away from the computer. Does anybody have any idea why this is happening because I'm almost 100% certain it isn't a problem on my end. 


Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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KMozza
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Re: 62% packet loss when gaming.

Thanks for the reply, here is what you've asked for: 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

16590000004.638256 qam32
24750000002.937256 qam9
34830000002.737256 qam10
44910000002.937256 qam11
54990000002.737256 qam12
65070000003.237256 qam13
75150000003.237256 qam14
85230000003.537256 qam15
95310000003.237256 qam16
105390000003.437256 qam17
115470000003.737256 qam18
125550000003.538256 qam19
13563000000438256 qam20
145710000003.738256 qam21
155790000004.338256 qam22
165870000004.138256 qam23
175950000004.538256 qam24
186030000004.838256 qam25
196110000004.438256 qam26
206190000004.538256 qam27
216270000004.338256 qam28
226350000004.638256 qam29
236430000004.538256 qam30
246510000004.638256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9130
2Locked37.6420
3Locked37.3570
4Locked37.3430
5Locked37.6590
6Locked37.6280
7Locked37.3280
8Locked37.6260
9Locked37.6220
10Locked37.6280
11Locked37.9190
12Locked38.6180
13Locked38.6110
14Locked38.9150
15Locked38.6130
16Locked38.690
17Locked38.9100
18Locked38.6180
19Locked38.690
20Locked38.6170
21Locked38.6210
22Locked38.600
23Locked38.6160
24Locked38.690

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000042.8512064 qam1
22580000042.8512064 qam4
33260000042.8512064 qam3
43940000042.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0000

 

 

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KMozza
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Re: 62% packet loss when gaming.

Network Log

Time Priority Description

24/11/2020 09:06:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 17:51:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2020 02:12:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 07:17:29noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 07:17:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 03:42:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:56:48noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:56:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:25:45criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:24:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:24:5criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:23:58criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:21:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:21:15Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:20:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:20:7Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:19:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:19:2Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:17:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 00:17:44Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Anonymous
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Message 5 of 13
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Re: 62% packet loss when gaming.

All the HUB stats look 'OK', so we'll need the BQM to see if you have a bad line (Congestion/Oversubscription).

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KMozza
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Re: 62% packet loss when gaming.

Ok, so I have made an account on the website you wanted me to use but I am not sure what link you mean? Do you just want me to do the speed test on the site?

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Anonymous
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Re: 62% packet loss when gaming.


@KMozza wrote:

Ok, so I have made an account on the website you wanted me to use but I am not sure what link you mean? Do you just want me to do the speed test on the site?


No, there is a link to create a BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality 

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KMozza
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Re: 62% packet loss when gaming.

Ok I have done it, how long does it take to work? Also I think I have a dynamic ip address so not sure if it works?

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Anonymous
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Re: 62% packet loss when gaming.


@KMozza wrote:

Ok I have done it, how long does it take to work? Also I think I have a dynamic ip address so not sure if it works?


You public IP address very rarely changes with VM.

The BQM starts when you create it, however you should post the 'Live Link' here so we can keep an eye on it.

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KMozza
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Message 10 of 13
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Re: 62% packet loss when gaming.

Alright, here is the link to my BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e254be2bb5a43769eaf45f4d7f9cf3e0c479a4ec

 

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