Virgin Media Community

[nothappywithu]

as title made the stupid decision to stay with virgin on retention pffer bumped up to 600 mehg which will deal with any latency issues (stupid me) well it hasnt and now im not even getting a third of my speed masive in game lag done a spped test to see less than 80 meg reset rubbish hub 4 and still no different

https://www.thinkbroadband.com/speedtest/1643481282310121455

this service is a complete joke

[nothappywithu]

heres service status

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

32	387000000	7.599998	38.605377	QAM256	32
33	395000000	8.900002	38.983261	QAM256	33
34	403000000	7.500000	38.983261	QAM256	34
35	411000000	6.099998	38.983261	QAM256	35
36	419000000	8.199997	38.983261	QAM256	36
37	427000000	9.199997	38.605377	QAM256	37
38	435000000	8.800003	38.983261	QAM256	38
39	443000000	8.599998	38.605377	QAM256	39
40	451000000	7.000000	38.605377	QAM256	40
10	211000000	8.300003	40.366287	QAM256	10
11	219000000	8.000000	40.366287	QAM256	11
12	227000000	7.800003	40.366287	QAM256	12
13	235000000	8.199997	40.366287	QAM256	13
14	243000000	8.800003	40.366287	QAM256	14
15	251000000	7.800003	38.983261	QAM256	15
16	259000000	8.699997	40.366287	QAM256	16
17	267000000	9.800003	40.946209	QAM256	17
18	275000000	8.800003	40.366287	QAM256	18
19	283000000	7.900002	38.983261	QAM256	19
20	291000000	8.300003	40.366287	QAM256	20
21	299000000	8.500000	40.366287	QAM256	21
22	307000000	8.599998	40.366287	QAM256	22
23	315000000	8.099998	40.366287	QAM256	23
24	323000000	8.400002	40.366287	QAM256	24
25	331000000	8.800003	40.366287	QAM256	25
26	339000000	7.000000	38.983261	QAM256	26
27	347000000	6.099998	38.983261	QAM256	27
28	355000000	7.699997	38.983261	QAM256	28
29	363000000	8.199997	38.983261	QAM256	29
30	371000000	8.000000	38.605377	QAM256	30
31	379000000	7.800003	38.983261	QAM256	31

[nothappywithu]

had to post list in parts sorry and can any one explaine pre RS errors on channels 11 20 22 37 thanks

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

32	Locked	38.605377	0	0
33	Locked	38.983261	0	0
34	Locked	38.983261	0	0
35	Locked	38.983261	0	0
36	Locked	38.983261	0	0
37	Locked	38.605377	8	0
38	Locked	38.983261	0	0
39	Locked	38.605377	0	0
40	Locked	38.605377	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	8	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	38.983261	0	0
16	Locked	40.366287	0	0
17	Locked	40.946209	0	0
18	Locked	40.366287	0	0
19	Locked	38.983261	0	0
20	Locked	40.366287	6	0
21	Locked	40.366287	0	0
22	Locked	40.366287	7	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	40.366287	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	6	0
30	Locked	38.605377	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

38

1.0

12998309

30

[hortonj88]

Latency isn't tied to the speed of your package.

Latency is how fast data is sent to and back from a destination.

Things that affect latency would be


- ISP network capacity / quality
- Whether you're using a WiFi or Wired connection
- Anyone on your network saturating bandwidth with big downloads.
- ISP routing quality.

[Adduxi]

Firstly never, ever update the speed from VM when there are problems!   There are some PostRS errors on the 3.1 Channel, but the rest of the stats are fine at the moment..

Anyway, how are you testing?  Wired or Wireless?  Note VM do not guarantee wifi speeds.

Also have you tried the factory reset as below?

Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds.  Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

After the reset, try splitting the SSID as below, noting the 2.4Ghz band is slower than 5Ghz band.

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.

It also looks like your connection is running at 10/100 with those speeds.  Check the NIC configuration and that it is set to Gigabit speeds.

[Steven_L]

Hey @nothappywithu,

Welcome back to the community and thanks for taking the time to post here on the forums.
I'm sorry to hear of the issues that you're having with your connection at the moment, I have checked our system and cannot see any issues from our side at the moment. I'm aware that your post was over 5 days ago now, I apologise for that.

How are your services running at the moment?

Regards,

Steven_L

[Anonymous]

what is isp routing quality?

[Adduxi]

---

@Anonymous wrote:
what is isp routing quality?

---

Please start your own thread. Thanks

[nothappywithu]

Hi thanks for the response i have tried the resets a couple of times now and will do another at some point today the pre rs errors have gone at the minute but i have a few time outs 1 on channel 2 and 2 each on channel 3 and 4 there t3 time outs every thing i use game wise is hard wired never gamed over WIFI find the connection can be sketchy i will say i did have an almost 2 hour blast on warzone last night with only a couple of bounces round the map issues have been on going for a long time i know it is a utilisation issue the techs that have been out have confirmed that but virgin just dont care enough to get it sorted

[nothappywithu]

problem is worse than ever 500ms latency not good that you dont follow up more though really