Virgin Media Community

[Twyst]

45mbs download for a 200mbs link?

Trying to play on google stadia from 5pm - 6pm resulted in blocky frames and drops.

Stadia reported my connection wasn't able to handle 4k

1	442750000	0.7	36	256 qam	30
2	202750000	3.7	32	256 qam	9
3	210750000	3.9	30	256 qam	10
4	226750000	3	26	256 qam	12
5	234750000	2.4	31	256 qam	13
6	242750000	3	33	256 qam	14
7	250750000	3	34	256 qam	15
8	258750000	2.5	34	256 qam	16
9	266750000	2.9	35	256 qam	17
10	274750000	3.2	37	256 qam	18
11	282750000	2.5	37	256 qam	19
12	290750000	2.7	36	256 qam	20
13	298750000	3.5	35	256 qam	21
14	306750000	3.2	35	256 qam	22
15	314750000	2.7	35	256 qam	23
16	322750000	3	36	256 qam	24
17	402750000	1.7	37	256 qam	25
18	410750000	1.7	37	256 qam	26
19	418750000	1	37	256 qam	27
20	426750000	1.2	35	256 qam	28
21	434750000	1.2	33	256 qam	29
22	450750000	0.2	37	256 qam	31
23	458750000	0	37	256 qam	32

I have no idea how to interpret this.

1	Locked	36.3	1401	8434
2	Locked	32.2	-1601810936	3487229
3	Locked	30.3	1519870707	1094809245
4	Locked	26.9	297512857	1671066482
5	Locked	31	-2032969643	228272393
6	Locked	33.8	115916027	6690
7	Locked	34.3	83661640	129
8	Locked	34.9	19112886	132
9	Locked	35.7	757119	191
10	Locked	37.6	115440	2
11	Locked	37.3	520159	24
12	Locked	36.6	479827	121
13	Locked	35.7	103598	110
14	Locked	35	98478	228
15	Locked	35	355761	194
16	Locked	36.3	504640	121
17	Locked	37.3	2672	7
18	Locked	37.6	824	0
19	Locked	37.6	714	41
20	Locked	35.7	15579	12
21	Locked	33.4	10271907	389978
22	Locked	37.6	8450	204749
23	Locked	37.3	22823	1715

Is the number of errors on these channels affecting things? I'm guessing so.

For reference, my CCU is wired into a NetGear 1G switch -> Ubiquiti Managed Switch -> USG router -> SuperHub3 in modem mode. For giggles I tried router mode, but that didn't help either.

All my wired and wireless clients cannot get above 45mbs in speed tests and my USG is reporting internet usage of 15% when trying to play on Stadia.

Help welcome!

[Andrew-G · Accepted solution]

SNR is out of spec on a number of channels.  I'll mark your post for the forum staff to advise and book a technician for you.

[Ayisha_B]

Hi @Twyst,

Welcome to our Community Forums and thanks for posting. 

Sorry to hear you are having these issues. 

I have taken a look at your account and can see your power levels are out of spec. As such I would need to book a technician for you.

Please watch out for my PM as I need confirmation of your address before I can book the visit 🙂

[Twyst]

Thanks for the prompt reply! I've replied to your PM and look forward to a speedy resolution 😀

[Ayisha_B]

It is my pleasure. 

Thanks for responding to my PM.

All done for you now 🙂 The appointment has been booked. If this is not suitable you can re-schedule via your online account. 

Let us know how the visit goes!

[Twyst]

The VM engineer arrvied on time and was very friendly and professional. He told me that he had already moved my cable to another port in the external cabinet to see if that helps, but there was no improvement.

After much head scratching he examined the cable from the wall to the router and discovered the exposed core was too long, so this was a problem with the initial installation a few years ago! After he trimmed the core to a more acceptable size, all my SNR values were either 38 or 40 and all other values were in range. It's like a whole new internet connection 🙂

Please to report that gaming on Google Stadia is now flawless on 4K HDR with 5.1 surround sound with my CCU hard wired 🙂 1080p wireless gaming on many devices also works well. Very pleased with the end result so far 🙂

[Beth_G]

Hi Twyst,

I'm so pleased to hear the engineer was able to fix the issue for you. We appreciate you coming back to the public thread to update us.

If you need any further help or anything else, please don't hesitate to get back in touch.

Hope you have a great weekend. 🙂

Beth