Firstly I've been having awful ping spikes making any gaming impossible at peak times (don't fancy playing between 12-7am) for the past 2 weeks. Before this I noticed less frequent ping issues but more than on my old hub 3.
Secondly my WiFi pod boosters can barely give me speeds of between 20-100mb, even when plugged in right next to the router to test.
I think I'm armed with a couple days worth of BQMs, but I'm assuming people will need more information to help meaningfully, happy to post whatever is required.
Re: At what point does virgin media fix their problems?
I'm having the same issues, as are apparently a good chunk of the customer base judging from the amount of posts I'm seeing on the forums.
I really do hope they can sort the issues out for me, gaming has been so useful to connect with people since I'm more compromised health wise and avoid leaving the house unnecessarily due to current events.
Think I'll be taking this to the press with how widespread the issues are, I've already been talking with a few editors about it.
I'll leave pod or booster issues to others, as they're not something I know about, and my preferred wifi solution is to take all of it out of VM's hands and do the job properly, but that costs money.
On the connection quality, there's a couple of things - first the possible impact of the latest work from home guidance which means that whilst this lasts there's a lot more problems (for some areas) on the upstream side of VM's network, creating latency problems that affect gamers, any Teams/Zoom/Skype types of use, and live streaming. There's not much VM can do about that, as its a result of the network not being designed for this pattern of usage, and changing that would take far longer than the current issues will last. VM are improving capacity all the time, but it's a long, slow technically complicated task, and not something they can suddenly accelerate or deliver to every affected area.
The second thing is that it looks to me like the power levels may be out, as the DOCSIS 3.1 power level looks to me far too high relative to the D 3.0 channels, and those are a bit variable to boot. This can be addressed, but I'm not sure whether the Fisher Price diagnostics that VM use will recognise that pattern of power level problems, and if they don't you'll need a staff member who can interpret the numbers - wait and see what the forum staff have to say.