Since upgrading from 400mb to 1gb I find I am having to reboot my router at least once a day to restore connection to all devices.
Mobile wifi and laptop will just show no connection
My desktop which is plugged via ethernet all drop.
I am also finding through out the day my connection will kick me out of things briefly gaming or when I'm using vpn can be on my desktop or laptop when this happens I can simply reconnect but it's starting to bug me now.
Just to note the speeds are fantastic my problem is just the disconnects and connection drop.
If any one from support could have a look that would be great
sorry to bring this old thread back up but i seem to have got my self in a pickle 🙂
so i was getting a replacement hub sent out to try and fix my problems and it arrived a couple of hours ago and straight away i noticed it was a hub 3 which i currently have a hub 4 - any way i decided to try using it as i thought maybe i have been moved by to my original plan to fix my problems.
now i don't seem to be able to get internet via the hub 3 or the hub 4 both hubs look like they are stuck waiting for activation and when i just looked in my account i no longer see my broadband plan
it says this - You're not with Virgin Media anymore If there's any information you want to grab from your account, you have 90 days from your disconnection date to do so. Please make sure you retrieve all your important emails and files before this time.
does any one have a way to actually speak to technical support as i have tried to call a few times today and it just fires a text message with a link that doesn't even work?
did not see the point making a new post as I still have my original connection issue with this hub 4..
I have had an engineer come to my house and remove a splitter as I no longer have the tv service which I think was 4.5db anyway he added a 6 DB but that didn't sort my issues but nice chap and he didn't see no issues on his hand held tester he did mention he noticed a t3 issue then the next test he didn't see it.
so I called support Sunday who advised me they sent the signals which should fix my packet loss / connection drops couple of hours after the call I was disconnect safe to say the signals didn't sort anything out.
today I thought id get a jump on the day and was on to support at 8am, ready to ask to switch back to the hub 3 but they advised to try the hub 4 chaps so I thought id give that a shot and wait all checks out fine no problems..I'm sending the signals and can you please wait two weeks..
as the BQM link will show I had a packet spike straight after the call so its safe to say the signal has done nothing.
and this morning after the signals have been sent I can see on my downstream is wrong as well?
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
also just to note I have tried modem mode and I still have the same problems with the modem directly plugged into a pc and I have done it modem to router as well didn't change anything as I first thought oh maybe is like the super hub 3 problem a few years ago.
connections are secure as well so does any one have any suggestions looking at the modulations moving around or what I should do next?