Hi I recently got the 1GB Hub 4.0 a month a go, but I've been getting latency & packet loss on a regular basis. I've run a BQM test & here are my results. The issue is my gaming, on lan & wifi are both affected, & this has affected gaming & my work connection.
I've pressed the reset button, turned off the hub, checked all my connections, & I just get these packet losses & latency which is something I didn't have on the Hub 3 before upgrading.
Thanks for using the forums to get this issue looked into with your internet connection. I am sorry for the delay in getting back to you about this, I understand how frustrating these issues can be.
Can I ask how the device you used for the BMQ test was connected to the internet please?
Also, would you be able to do a speed test so we can see how your wired connection is performing please? Make sure to do it on a laptop/PC that’s connected to the internet via the yellow Ethernet cable to get the truest results.
Thanks for sending in those pictures, it really does help.
I have taken the time to look at my fault checker for your services on your HUB 4 but I cannot see any faults or outages which is probably frustrating for you. But I have a link here that has helped other customers with similar issues, could you try the instructions and let me know if it helps?
I have actively been monitoring channels on 2GwH & 5Gwh for any conflicts with neighbours. I have been largely successful, but this hasn't fixed my issues unfortunately. Is it worth changing the Router?
Reason I say this, is because I didn't have any issues on my 200Mb Hub 3 Setup prior to upgrading
I've sent your details to our backend faults team, to see if we can get this sorted for you. But I've got a tech visit booked for you on Wed, 12/10/20, 12-4PM You can view or reschedule this from your online account with this link.