I've been experiencing fairly severe rubber-banding & packet loss in the past few days along with fairly large latency spikes. Would someone be able to take a look? Here is my BQM for the past 24 hrs or so:
When the engineer first came to install our hub ~5 years ago (hub 3 I think?) he added an 8db forward path equaliser to the end of the cable. I've left it on when I installed the Hub 4 - could this be causing the issues? Or is this just classic over-utilisation again?
For the record, I'm connected to the hub via an ethernet cable, and I've run the diagnostic test on my.virginmedia.com.
Thanks for coming back to us, sorry you weren't able to see the visit via your online account, I have had a look and can see the visit took place, how did it go, what were the Technicians findings, how are things now?
Hi - thanks for following up! The engineer came over and couldn't find any downstream or upstream power issues. The dropped packets have resolved themselves but we are still getting the odd pingspike as you can see in my signature. The engineer's only suggestion was to downgrade to the Hub 3, which I didn't want to do for fear of losing out on wifi performance, so I'll be trying the hub in modem mode for a day or so just to check if it would improve the connection quality.