Virgin Media Community

[thecableguy]

If I follow the instructions to reset password I get error DEF01. 

[Ayisha_B]

Hi @thecableguy,

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues resetting your password

Can you clear cookies/cache or try a different browser?

If you could also confirm your password meets the below requirements:

- Between 8-10 characters

- Start with a letter

- Contain at least one number

- No special characters

Thanks

[thecableguy]

Hi Ayisha,

Thanks for the suggestions, I just tried a couple of different browsers with the same results, mailbox not available and password reset results in:

Oops, we've ran into a problem.

Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

It's not a problem as I've managed to change the contact and login details for my virgin media account to a working email I have access to.

[Beth_G]

Hi thecableguy,

Thank you for letting us know. Just to clarify, are you still looking for help with this issue?

If you have been receiving the DEF01 error, using this link instead should do the trick.

Let us know 🙂

[thecableguy]

Hi Beth, thanks but as I said it's a non-issue really. I ran a couple of email testers yesterday and they couldn't find the ntl email address so I guess it's been deleted?

[Matthew_ML · Accepted solution]

Hey thecableguy, thanks for the update. We would only delete the email if you are no longer with us or you have requested for it to be deleted. 

We can look into this for you, I will send you a PM. Please look out for a purple envelope. Thanks