I Have 2 vm email accountd – promary and secondary.VM Webmail is now telling me that secondary e mail accout is disabled due to incorrect credentials. I have both accounts set up in Outlook 9OFFICE 2019) on my desktop, also on my phone and samsung tablet. All of these send and receive e mails from tgis account without any problems, so why cant I use the webmail account?
Have also tried to set both accounts up on a new laptop using the same data but get error messages saying does not recognise incoming server. I have tried both imap and imap4.virginmedia.com on port 993
For the secondary what error message, if any, do you get when you try to log directly into that account via VM webmail rather that picking it up through your primary webmail account? You will need to log out of the primary account before trying this. The link to webmail is: https://mail2.virginmedia.com/
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Yes but still the same. . Looking at accounts it says secondary acc is disabled. If I try to make any changes just says can't accept because of invalid credentials. This e mail is still working fine on desktop, phone and tablet