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webmail login

Unable to login to virgin.net webmail.  Attempt to use 'forgotten password' facility fails at the 'mother's maiden name' despite the fact that I know absolutely the correct answer   Any suggestions please?

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Re: webmail login

Try entering the answer in all Upper Case letters.

Do you have a current Virgin Media broadband contract and is the virgin.net email address correctly linked to it?  

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: webmail login

You might try entering the answer to the security question in all upper case letters. 

But I do need to ask the question, you are still a current VM broadband subscriber, yes?

Edit : damn beaten to it!

 

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Re: webmail login

Thanks for your post Paul19920,

 

Sorry to see that you've been having webmail issues, have you been able to follow the advise of the other posters to get this working?

 

Please come back to us if you need further assistance

 

Kindest regards,

 

David_Bn