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virginmedia and ntlworld emails wont send

I have read all the threads about this issue and have tried what they all suggest within my abilities . All has been working well until 2 days ago I have noticed my emails can all send apart from ntlworld and my husbands virgin media emails , this is on my computer( outlook) and iPhone . When I disconnect from my Wifi on the phone my emails send. I don't think my ip address is blocked as the other emails send . I can also send emails via logging into my account online .I can receive emails no problem . Please help 

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Re: virginmedia and ntlworld emails wont send

Did you follow the advice here in order to get the error message sent by the server?

https://community.virginmedia.com/t5/Email/Outgoing-Authentication-Issues-Check-Email-Logs/td-p/3237...

Tim

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Re: virginmedia and ntlworld emails wont send

Hi Tim 

Not too sure but is this what you need

2019.10.07 13:48:21 SMTP (smtp.virginmedia.com): <rx> 525 5.7.13 Authentication Denied (VM305)
2019.10.07 13:48:21 SMTP (smtp.virginmedia.com): Retrying authorization
2019.10.07 13:48:23 SMTP (smtp.virginmedia.com): Disconnected from host
2019.10.07 13:48:23 SMTP (smtp.virginmedia.com): End execution

Eileen

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Re: virginmedia and ntlworld emails wont send

I have also checked spamhaus and my ip is not listed
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Re: virginmedia and ntlworld emails wont send

sorry I forgot to say that all 3 email accounts send when I am not on my wifi
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Re: virginmedia and ntlworld emails wont send

Are you able to drop me a PM with your VM IP address.

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Re: virginmedia and ntlworld emails wont send

 Just to update the thread. @nineen was checking her private, rather than her public IP address.  After checking she found her public IP was listed, and has taken steps to deal with this.

Tim

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Re: virginmedia and ntlworld emails wont send

Wow it's working now .😁😁

Great advice from Ravenstar66.

I did not realise to get my IP address I had only to type IP in google . Two days of torture over. Thank you so so much