My e-mail stopped working from Outlook. Log into Virgin media but unable to reset password, "this password does not work" multiple times. Have tried the solutions on this forum e.g. Outlook logging does not give green line in file. Spoke to Virgin helpdesk, they said Talk Talk own virgin.net . Talk Talk say it's with Virgin. I need to reset my password to get my Outlook working again. Strangely I can see my e-mails are still working on my mobile logging in virgin.media but I cannot log into virgin.media on my desktop.
OK firstly a couple of things, the TalkTalk own virgin.net, is complete rubbish, this has been a recurring issue for years, it isn't true, it never has been true, the fact that even now you have been told that is testament to the offshore customer services staff are given absolutely no meaningful training* and are left to just make stuff up where your request doesn't fit their pre-scripted responses.
Now when you say you can't log in on your desktop, does that mean it doesn't;t work when trying to use webmail, ie seeing your emails in a web browser?
This is the most important question, are you a current VM broadband customer? If you are, have you had any break in service or moved address since the email account was first set up? The reason I ask is that your experience does hint to the virgin.net email address being deleted, web access is the first to go.
If this is the case, then you do have a limited time to copy any emails you want to keep because, I fear that the entire email address is living on borrowed time.
* any member of the forum team care to comment, remember 'all trained to the same high standards', Kath, Nat, anyone? No; thought not?