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brook4
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virgin.net email

Hi,

I cant access my virgin.net email and haven't been able to for about 2 days now, anyone else having the same issue? Have I been turned off!!!???

Thanks

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MissPasko
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Message 2 of 33
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Re: virgin.net email

Are you a current VM broadband customer?

Is the address linked to your current billing account, see the my profile tab or manage accounts tab, as per photos.

What error message do you get?  Can you tell us more about your system?

Read this and come back if you need more advice or assistance.  https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/

my services.png   new account.png


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brook4
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Message 3 of 33
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Re: virgin.net email

it is an orphaned account but didnt receive an email telling me it was to be turned off, which would have been nice!

I get the below message:

your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

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apcyberax
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Message 4 of 33
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Re: virgin.net email

you don't get a email telling you.
It was part of the T&C when you signed up that you must keep an active account and the email should of closed 90 days after you left

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MissPasko
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Message 5 of 33
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Re: virgin.net email

As apcyberax says, this is in line with T&Cs.  Webmail access is usually closed first.  You can try to access the mailbox using an email client and your password just to backup your emails.  But the whole mailbox is due for deletion at any time now.

I assume you are not a customer, therefore VM staff can only assist to speed up the deletion to protect your personal data.


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brook4
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Re: virgin.net email

Thanks for your help, can't access via client either, very frustrating!

 

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MissPasko
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Message 7 of 33
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Re: virgin.net email

Sorry to drag this out.  Just for the avoidance of doubt, so the Forum staff know whether they need to assist, can you make it clear to us:

Are you a current broadband customer?  Is the address showing as valid if you go to mailtester.com?

If the answer to BOTH questions is YES, the Forum Staff can investigate whether a Move & Transfer is possible.  This is an internal process for the IT department, and would link the orphaned address and mailbox to your billing account.  You would lose any addresses and mailboxes currently linked to the billing account.

(If the answer to either question is NO, then they cannot help, but this advice may help other visitors to the Forum in future.)


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brook4
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Message 8 of 33
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Re: virgin.net email

No, I'm not a current customer but mailtester is showing address still valid.

Thanks

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stephenlennhoff
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Re: virgin.net email

I also have not been able to gain access to my virgin.net email account for three weeks now.  I never received an email about this shutting down.  I am still a VirginMedia customer as I pay direct debits every month for the broadband.  I have had that email address for 20 years and want to keep it.  I am self employed and rely on that email address for business.  This is insane.  I've called the Virgin helpline multiple times and have never had an answer.  I was most recently told that my email address had been changed but they wouldn't give me my new address so I could log in.  Please help.  This is very distressing

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Martin_N
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Message 10 of 33
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Re: virgin.net email

Hi stephenlennhoff,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear you're having issues with this. 

 

 Can you confirm what error message you're getting? 

 

^Martin

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