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OJJJ
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virgin.net email problems

Hi Technical Support,

I am unable to access my virgin.net email as of yesterday.

Please can you recover my account. Thank you

regards

Orlando Jopling

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jpeg1
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Message 2 of 30
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Re: virgin.net email problems

Have you checked the advice posts at the top of this page? 

Can you log in OK to your My Virgin Media account page?

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OJJJ
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Re: virgin.net email problems

Hi, many thanks for replying

Yes I can log in to my virgin media account OK.

Some of the site seems to be down at the moment, including the help page. 

Any help would be much appreciated.

Thank you 

Orlando 

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OJJJ
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Re: virgin.net email problems

PS I didn't answer your first question - I have looked through all the other threads I could find on the subject. It seems that many people have had this problem and occasionally the problem is solved so I live in hope!

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jpeg1
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Re: virgin.net email problems

 It seems to be a common problem.   The only real answer is to get yourself an account with Gmail or outlook or yahoo. 

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Akua_A
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Re: virgin.net email problems

Hi @OJJJ

Welcome back to our community forums and sorry to hear you are having recent issues with your email. We can understand the inconvenience caused and we want to best help.

Just to confirm, have you tried changing your account password to a password never used before as seen here? https://www.virginmedia.com/help/billing-and-payments/login-problems. It is advised to wait up to 20mins for the system to sync and to see if the issue persists after.

Please let us know how it goes.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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ChrisBM1
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Re: virgin.net email problems

Hi Tech Support. Same here - our legacy email addresses stopped working last Weds/Thurs in this year 2022. Why? Originally Virgin referred me to TalkTalk. TalkTalk say they haven't had access to those servers since 2016! I have now wasted nearly two days of my holiday trying to sort out a mess we did not create! To say we are 'unhappy' would be like saying Boris Johnson tells the occasional fib. Please, PLEASE can someone take responsibility and fix this issue? Thanks.

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jpeg1
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Re: virgin.net email problems

Do you have a current Virginmedia broadband account? 

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

ChrisBM1
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Re: virgin.net email problems

Yes, we have a Virgin Media broadband account. Have had one since before Virgin took over.

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Re: virgin.net email problems

You need to go into MyVirginMedia and see if your email address is listed there. If it is not it has probably been orphaned and you will need assistance with forum staff to get this sorted.

In any case, get a new email account with one of the alternative suppliers that is not linked to an ISP.  Sooner or later you are going to need it. 

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