Virgin Media Community

[Etwed]

Hello, my virgin.net email is locked as well - it has my life on it, including business links / access. Please can you help? Thank you Eleanor

[Alex_RM]

Hi Eleanor, 

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues accessing your email account, can you please confirm you still have an active broadband service with us?

Alex_Rm

[Etwed]

Hello Alex, I was but when I moved VIrgin Media didnt cover where I live so had to close the account but I kept the email. ELeanor

[Alex_RM]

Thanks for getting back to me Eleanor,

You do need to have an active broadband account in order to use the email service, this is usually removed 90 after leaving us.

Sometimes if the email address is in constant use it can be missed, we go through and do a clean up and as such, any email address no longer associated with an active account are deleted and removed.

I've sent you a private message to get a few more details from you (purple envelope, top right hand corner) to see if I can help, but I do need to set the expectation I may not be able to help.

Alex

[Etwed]

oh my goodness! Im happy to pay to get access.. Ok thank you Eleanor