I do get annoyed when I hear some of the rubbish that people re told.
Virgin Media's email domains all exist on the same servers. They've all been transferred at least twice that I know of.
1. To Gmails servers when VM used Google Apps for ISP to deliver the email service (prior to Google closing that service).
2. To the current system run by Ziggo internet (another of Liberty Global's partners) around 2016
I know for a fact that virgin.net was transferred at that time, VM moved the email provision one domain at a time, starting with blueyonder.co.uk and finishing with virgin.net So the claim that "The servers are too old to maintain." from them definitely doesn't hold water.
Likewise, no agent should promise "to set up forwarding". Once a mailbox is closed, the address is emoved from VM's system so there's nothing to forward mail from. The overhead in managing forwarded emails for ex customers would quickly become unweildy as the numbers grow..
However this is why the advice on the net has long been to avoid relying on ISP emails. Precisely because the majority of ISP's have clauses in the terms and conditions warning that the email address will only remain live for as long as you are a customer. I myself had my old blueyonder email shut down recently for this very reason (I'd had that account since Telewest days). However I had taken the time to move my main email provision several years ago.
Tim
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