Virgin Media Community

[ChrisBM1]

Hi. Just had this from the Moderators "Thanks for messaging. This mailbox is used primarily for the moderators. If you would like some assistance with your query, please post a thread on the Community. If you’ve already done so, someone will be along to help and advise, whether it be a fellow user or a member of staff." Hasn't really happened. Yes, we have a broadband account with Virgin. No, the accounts in question ( [removed] and [removed]) do NOT now appear under My Virgin Media, so they have been removed. Yes, we do have non-ISP email boxes, but getting these virgin.net boxes reinstated is essential to us: these accounts are known to all our friends and families in the UK and overseas, and we use them to deal with all sorts of issues. Thanks.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Steven_L]

Hey @ChrisBM1,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear of the issue that you're having with your email accounts, have your Virgin.net addresses ever been attached to your current account or are they from a previous account that was closed?

Regards,

Steven_L

[ChrisBM1]

Hi Steven. No, these were attached to an older account, and remained so until a few days ago. That account still exists and is accessible via My Virgin Media, but now the main email account is not evident. I bel;ieve Talk Talk had responsibility for these servers for a while, they might have responsibility. However, since Talk Talk say it is Virgin Media, and Virgin Media say it is Talk Talk, how on earth would a mere (old) mortal like me know the truth?!:)