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virgin.net email account

Hi all,

I have a virgin.net email account, since 1st. July 2020 I have been unable to receive emails. I can send using my virgin.net account. I have saved settings on various devices so I know my settings haven't changed. Also being able to send emails indicates my username & password are okay.

Can anyone help?

Sandy

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Re: virgin.net email account

Hello

Are you still a VM broadband customer ?

If you are still a customer is the email address linked to your current account at https://my.virginmedia.com/my-profile/listUsers ?

What Happens when you try and login into https://my.virginmedia.com/my-apps/email/mailbox

Regards Mike

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Re: virgin.net email account

Unless your circumstances have changed since June 2016, there is not much the Forum Team can do to assist, except to complete the deletion of the mailbox.  If you didn't set up a back-up option as advised by ravenstar68 - please do so now.

https://community.virginmedia.com/t5/Forum-Archive/Virgin-net-email-Signing-in/m-p/3126029

 


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Re: virgin.net email account

Hi, 

I’ve never been a VM customer, my email account goes back many years, it was a free account when I first got it & I’ve used it ever since.
When I log in to Virginmedia & try to access my mail the message tells me it’s not available & return in hour. I’ve done this several times over the past days & get the same message.

Regards Sandy.
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Re: virgin.net email account

Hello

As you don't have VM broadband account and the email address was more than likely tide to a dial up account, then I am afraid that you are not entitled to use that email address and all the VM support staff can do is too delete your email address.

Further info can be found at https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021 your email address is classed as an orphan.

Regards Mike

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Re: virgin.net email account

Hi, How come I can send but can’t receive & have had no problems for maybe, 20 years ?

thanks

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Message 7 of 8
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Re: virgin.net email account

Hello

How are you trying to send / receive your email, have you tried webmail https://my.virginmedia.com/my-apps/email/mailbox, if webmail works then the problem lies with the software you are using to access your emails. Even if this is fixed you email address can be deleted at any time.

I am afraid there is no further Troubleshooting that can be done by the VM staff members as all they can do in relation to orphaned email address is too delete them.

Regards Mike

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Re: virgin.net email account

Hi sandyged,

 

Thanks for posting.

 

As the community have already advised, we're not able to help to get this working as the email account should have been removed. I am sorry.

 

If you'd like this deleted, please let pop me a private message and I'll have that arranged for you.

 

Thank you

 

Melissa