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K123
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virgin.net email account

I am trying to log into my virgin.net email account and I am getting the message that my mailbox is not available at the moment. This may be a temporary thing but from looking on this forum I am concerned that it may have been made inactive. It was working fine yesterday.

I have had no notification that the account would be de-activated.

I am a virginmedia customer but my virgin.net email account is not associated to my virginmedia account.

Is there anyone that can help me with this please?

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apcyberax
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Message 2 of 11
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Re: virgin.net email account

if the old virgin.net address is still active and was created under an account in your name it may be possible for staff to move it to your current account. This will, however, delete any current email addresses on your current account
K123
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Re: virgin.net email account

Hi apcyberax, thanks for the reply. What is the best way to get a member of staff to look at this? Will they pick it up from here? Or are you able to escalate it to them please?

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Corey_C
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Re: virgin.net email account

Hi K123,

 

I'll send you a PM now, so that I can have a look at your account details.

 

Thanks,

Corey C

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Corey_C
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Re: virgin.net email account

Hi K123, Thanks for waiting, 

 

Are you able to try it now? 

 

Thanks

Corey C

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K123
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Re: virgin.net email account

Hi Corey,

Thanks, I can get in again now.

Do you know what the issue was? Is it safe from being closed in the future as an orphaned/former customer account?

Regards,

Ken

marcus986
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Message 7 of 11
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Re: virgin.net email account

I think I have the same problem too.
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Corey_C
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Message 8 of 11
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Helpful Answer

Re: virgin.net email account

Hi K123, This appeared to be an authentication issue, that IT was able to solve. I would advise that since it is a standalone account it will eventually be removed, so it may be best that while it is live, to migrate to another account.

 

Hi Marcus986, I'll PM you shortly.

 

Thanks,

Corey C

Minky2018
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Message 9 of 11
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Re: virgin.net email account

Hi Corey C

I appear to have the same issue as all of the others on this string. I have been getting the same issue since Sunday and am in desparate need of accessing my emails. Are you able to help please?

Many thanks

 

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Martin_N
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Message 10 of 11
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Re: virgin.net email account

Hi Minky2018,

 

Thank you for bringing this to our attention. I will private message you so we can get this looked into.

 

^Martin

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