Virgin Media Community

[IanGammie]

How do I get access to my virgin.net email? My access was blocked earlier this week, and no one seems to know who is responsible for opening it, nor how to get it opened.

[apcyberax · Accepted solution]

the email domain is still VM nothing to do with Talktalk

Are you still a paying VM broadband customer

[IanGammie]

Thanks for the reply. Yes, I have Virgin broadband, TV and Phone

[apcyberax]

then you will need to log in to your account and change your password for the email.
Once you have done this you'll need to contact VM to unlock the account.
Best to wait here for staff to get to the post it will be less painful than the call center

[Graham_A]

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@IanGammie wrote:

Thanks for the reply. Yes, I have Virgin broadband, TV and Phone

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Ok, so when you sign into your primary Virgin Media broadband account, that is the one you use to check your monthly bills,  do you see the virgin.net email address listed under the Virgin Media Mail section of the My profile tab, or does it show under the Manage Accounts tab?

If it doesn't then the email address isn't tied to your current account and is at risk of permanent deletion.

[IanGammie]

Many thanks Graham, I think it's all been deleted as virgin.net is not listed on my account. Curses.

[Paul_DN · Accepted solution]

Hi IanGammie,

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues accessing your . net email account, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

Regards

Paul.

[IanGammie]

Hello Paul,

Thanks for your reply. My virgin.net email is not tied to my Virgin account, but I have been using it for at least 15 years. So I was really miffed when it got closed without warning. Virgin never sent me any sort of communication about TalkTalk or any change over. I fear I may never be able to extract the old files and addresses

Ian Gammie

[Paul_DN]

I do have a way to access them, please click on the link and provide the information you have privately and I will be able to help.

Regards

Paul.