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using VM email on another provider

Joining in

we have just discovered that my wife can no longer use her VM Email account

anf that furthermore these accounts were withdrawn in May which I do not recall being informed about!

her life is invested in this old NTL email address

she has signed uo for all sorts of things using it 

Can we switch to another provider and use this address?

I have been cut off completely I cannot access that old account either

when I tried there were no options to change the password etc as before 

what is the solution to this conundrum?


Very Insightful Person
Very Insightful Person

What happens when trying to reset the password here Forgotten your Password? | Reset Here | Virgin Media?

FYI: Virgin Media's email service is available where:

  • your Virgin Media services included broadband and email addresses are linked to the account
  • or less than 90 days have passed since it was terminated after which all email addresses under the account should be permanently deleted

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Forum Team
Forum Team

Hi linnaeu, 

Thanks for your post and welcome back to the Community. We're sorry to hear that your wife's email account is no longer working. 

When an email address stops working, it's usually because it's connected to an account that has no active broadband subscription or it's been picked up in a security audit and been locked for your security. If the latter, performing the steps in this thread will unlock it automatically. 

If after completing these steps, the email remains locked, pop back to us here and we can help you further. 

Many thanks, 

Forum Team

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