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unable to use email on pc

Joining in

When open emails on laptop it comes up with exclamation mark on primary account. I have another account and this works ok. I can get all emails on my phone but not on laptop!!!!! 

After a while (your ntlworld settings are out of date) displays on my laptop.


Forum Team
Forum Team

Hi there @griffim10


Thank you so much for your post and welcome back to the forums.


I'm so sorry to hear that you have faced this issue with your laptop.


Have you been able to check your email settings via the advise given here.



not able to sign in using that way the message below comes up.

Your mailbox is not available at the moment.


Thank you for confirming this @griffim10

Please try clearing your cache and cookies from your laptop and let us know if this has helped gain access to your emails. 

Here to help 🙂
Virgin Media Forums Agent

Cleared all cookies and cache. 

No difference deleted account and put new password in still same (looks like I will have to put up with it)

Thank you 

Forum Team
Forum Team

Hi griffim10, thanks for the message and sorry to hear that this has not worked. 

Please see the following link here to see if anything helps? 

Kind regards, Chris. 

Hello Chris 


"Your mailbox is not available at the moment."

new password to log in 

it is like being on a traffic island where all exits are blocked. So going round in circles.

thank you