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unable to send emails blueyonder

Been over two weeks, cannot send emails from blue yonder account. Seriously thinking of leaving virgin , no help at all when you phone them, tell you there is t an issue when clearly there is. So fed up with this

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Knows their stuff
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Re: unable to send emails blueyonder

Can you describe a bit more of what your problem is so we can diagnose it and get you back to normal?

Are you a VM broadband customer?  Are you using a PC / tablet / smart phone?  What email client are you using, or is it via the website - using VM webmail?  Can you view your billing account?  Is the email address you are having problems with shown on the My profile tab (scroll down to My services), or is it on the manage accounts tab?  See photos.

What error message are you getting?  Don't post personal info, just the facts.  Best wishes.

my services.pngnew account.png


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