I believe we still use virgin broadband as a family yes, this would be owned by my parents way back when though.
Please can one of the staff contact me via the forum, I am in Colombia and do not have the ability to make a call to the 0345 number. Without my SIM or access to this email I lose access to everything.
One of the Forum Team will contact you via this forum in the next day or so.
Bear in my mind though that in most cases VM staff will need to talk to the actual VM account holder (the one whose name is on the Broadband contract) before making changes such as resetting the password, They have a legal requirement to check that they are conversing with the Virgin Media account holder because failure to do that could, for example, enable a hacker to gain control of the email account for fraudulent purposes such as identity theft
I hope that your confidence that the account has not been deleted as an orphan account is justified. I must admit I have read and contributed to too many posts here where people have been left distraught because their VM email has been deleted without warning. "I have been using it for xx years but today it's gone" is the sort of thing I have tried to help people with on many many occasions.
The main thing to understand is that even if your virgin.net email account is still currently active, it could disappear for good at any moment if it is not part of a live VM account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks