Hi Corey
Many thanks for your email. No, unfortunately this has not solved the problem. I am still unable to reset my password, and get the same error messages as before. I've also tried this on a different PC and get the same error message. It lets me go to the page to choose another password, but when I press OK it takes me back to the 1st screen each time to start the process all over again. It lets me do this twice and then comes up with an error message. Are you able to reset my account your end with a new password and then let me know what this is. At least I'll be able to log into the primary account. At the moment we don't have access to anything as we can't log in. [DELETED] is a secondary account, and bills, costs etc cannot be viewed. [DELETED] is the primary account. Last February virgin media reset this for me, and it worked for about 3 months, but since then we've not been able to get into the account at all.
Many thanks
Anthony

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