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unable to reset password on email

Just joined

Oh my I hope someone can help.

I was prompted to change password on my account this morning and have been stuck in a loop since getting the message that there is a problem registering that password, please try another one.

Having read some of the queries on here, I fear my account has been orphaned which is tragic timing - I am going into hospital tomorrow and all my hospital and health notifications  are registered to that email account.

Was a bit stressed anyway, now even more so.  AArrgh 

Any help/advice gratefully received


Very Insightful Person
Very Insightful Person

How were you prompted to change password?

Have you tried resetting the password via Forgotten your Password? | Reset Here | Virgin Media?

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