on 25-08-2022 14:37
I can access my ntlworld email via my mobile phone but when I try to access via laptop I just get
"We didn’t recognise the email or password you entered. Please try again"
Please help I want to tidy my inbox out
on 25-08-2022 18:12
Are you using webmail or an email client on your laptop; if the latter try the former?
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on 25-08-2022 21:05
I am trying to access via webmail
25-08-2022 21:16 - edited 25-08-2022 21:19
@FishFinger Do you have a current VM broadband account? Does the Ntlworld email address concerned show up when you log in to your primary My Virgin Media account for your current VM broadband connection either under the account details tab or the Manage other My Virgin Media accounts link?
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on 27-08-2022 08:49
Thanks for your post FishFinger and welcome to the community!
Sorry to hear about the login issues you're facing with your email, just to clarify are you able to access this email through MyVM?
Let us know,