Menu
Reply
steve263
  • 11
  • 0
  • 0
Joining in
942 Views
Message 1 of 4
Flag for a moderator

unable to connect email address

I have set up a new email address through Virgin Media. I wish to add it to my other accounts. Virgin simply will not connect even though I followed the same procedure as with my other two accounts.

The issue seems to be a connection through the IMAP. I am trying to connect through my phone as well using Android but nothing seems to work. This is an important issue as the email address will be used for my son for today. 

I cannot seem to contact Virgin customer service either as the phone line simply does not ring through.

0 Kudos
Reply
Akua_A
  • 2.9K
  • 71
  • 189
Forum Team
Forum Team
886 Views
Message 2 of 4
Flag for a moderator

Re: unable to connect email address

Hi @steve263,

 

Welcome back to our community forums.

 

Sorry to hear you are experiencing this when setting up your new email. I have been able to access you account and I can see you spoke to our team regarding this today. Was the issue resolved with our team? 

 

Please get back to us when you can.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
steve263
  • 11
  • 0
  • 0
Joining in
864 Views
Message 3 of 4
Flag for a moderator

Re: unable to connect email address

I was able to resolve the issue by creating a new email address. That connected properly. But I cannot find why the other one would not. But the issue is solved now 

0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 549
Forum Team
Forum Team
845 Views
Message 4 of 4
Flag for a moderator

Re: unable to connect email address

Glad a solution was found in the end steve263 - thanks for keeping the thread updated. If you encounter any more issues please don't hesitate to post again.

 

Tom 

0 Kudos
Reply