@nazmul89 wrote:
I took over the virgin media account from my brother perhaps it might have locked out because of that but I have been paying for broadband for over 3 years now
So did you just start paying the bill for your brother's VM broadband account or was a new one set up in your name?
if a new broadband account was set up then that email account may not have been moved over to the new broadband account.
Either way it would be useful to check on the status of that email account:
Sign into your "My Virgin Media" account, that's the one were you can view your VM bills and package details, from here https://my.virginmedia.com/home/signIn
The MYA interface is being updated but at the moment once you have signed in you need to click on "Account settings" then "Account details"
- If the email address is your primary address it will show there
- If it is a secondary address you will need to click on the "Manage accounts" tab and see if it is listed there.
If the email account is not shown on the "Account details" page or the "Manage accounts" page it is possible that it has been deleted because it is no longer linked to a live VM broadband account. VM's terms and conditions state that such accounts will be deleted 90 days after the broadband account has been closed- but they often live on longer than that.
It would also be useful to know exactly what error you get when you try to sign in from here https://mail2.virginmedia.com/ with that email address and password.
Coenoby
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