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Hemelhammer
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Message 1 of 16
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unable to access my ntlworld email account

I still live at the same address where we have our virgin account, the only difference is that it is now in my daughters name.

For some reason i cannot send / receive any emails from my [REMOVED]  email

All my medical info goes to that account

Please can you help me

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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用心棒
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Message 2 of 16
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Re: unable to access my ntlworld email account

How are you accessing your emails and what error message do you see?

Your daughter should see your email address list under My Virgin Media > My Profile > Manage accounts when  she signs in as the account holder. Is that the case?

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Hemelhammer
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Message 3 of 16
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Re: unable to access my ntlworld email account

i've tried accessing from my daughters virgin media account and my outlook

I'm asked for password but when i enter it it's not recognised

when i click forgotten password they send link to my email which i can't see

I can open the email accpount but no new emails

Can't send

 

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Hemelhammer
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Message 4 of 16
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Re: unable to access my ntlworld email account

when she logs in my account is not shown

 

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Megan_L
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Message 5 of 16
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Re: unable to access my ntlworld email account

Hi HemelHammer,

Thanks for using the forums to get this issue with your emails looked into, I am sorry you're having this problem. 

Can I first ask if you are still a Virgin Media customer? Some customers don't realise that their emails may be deleted 90 days after you have left our services so I just need to check.

I also have a link here that will hopefully help with your email issue, can you have a look and let me know if it helps?

Thanks,

Megan_L

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Hemelhammer
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Message 6 of 16
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Re: unable to access my ntlworld email account

I am still at the same address but the account is now in my daughters name, i tried the link, but when i put my old password in it doesn't recognise it

The email address is not showing in her profile

The thing is all my medical and financial emails go to that email address

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Zoie_P
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Message 7 of 16
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Re: unable to access my ntlworld email account

Hi hemelhammer, 

thanks for your reply, when the account transferred did you ask to bring the email over?

If not we may have to do a move and transfer but we would need your daughter's permission and she would need to get in touch 

Thanks,

Zoie

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Hemelhammer
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Message 8 of 16
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Re: unable to access my ntlworld email account

We were unaware that the account was being closed, but i do know emails are going into the account, but just cannot access them.

My daughter has tried to contact virgin, but after an hour waiting on the phone she gave up

I will ask her to try again

I appreciate your help

Thank you

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Zoie_P
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Message 9 of 16
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Re: unable to access my ntlworld email account

She can pop on this thread and I can send her a message to get this sorted 🙂

Thanks,

Zoie

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Hemelhammer
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Message 10 of 16
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Re: unable to access my ntlworld email account

Ok thank you

As soon as i get home i'll get her on

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