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PJ1234
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unable to Access Account

I'm unable to access my account. I get the message that username or password do not match. I've checked user name, and tried changing password but it just goes around in circles.

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Emma_C
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Re: unable to Access Account

Hi PJ1234,

Thanks for your post and welcome to our community. 

Can you just confirm exactly which account this is you're trying to access so we can provide the best assistance?

Also what happens when you try changing the password? Does it let you change it but then not use it?

Does it do this on all browsers and devices?

Have you tried clearing your cache and cookies?

Let us know 🙂 

Emma_C - Forum Team
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