i have had the standard - i have your email password email - but also have noticed attempted log in to things like steam, facebook , and some game launchers, i have reset paswords on all these and even my virginmedia main log in details.
however i am trying to make sure my virginmail password is changed via the link posted here about making sure things are secure ,
i cannot acces the email via webbrowser it says that its unavailable i want to make sure that there is no other forwarding happened
i notice on the my profile page at the very bottom on vriginmedia mail that email address is different than the one i am using - this is beggining to worry me ? - is this normal?
The mailbox unavailable message probably means that the mailbox has been locked for security reasons by VM.
Provided the email address concerned is linked to your current VM broadband account the Forum Team should be able to get it unlocked for you.
Before doing so they will ask you to change the password for the account. You do this via My Virgin Media not the VM mail page.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
I'm not sure what you mean by "on the my profile page at the very bottom on vriginmedia mail"? Where are you seeing this my profile page?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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thanks , i just spent a long time on a text type supprot thing only to be told that i should send an email to phishing , which i have now done - i guess i am just going to have to wait now untill this is responded to