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JaneOlivia1
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the service is down - cannot access emails.. why doesnt Virgin admit there's a fault?

I cannot access emails on computer or phone. There's a flicker and then nothing. Down Detector shows a spike in problems but a service status check shows no problems, which is wrong. Might someone tell me if this is being address and when might be sorted? urgent emails in there. 

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Molly_T
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Re: the service is down - cannot access emails.. why doesnt Virgin admit there's a fault?

Hi Jane, thank you for getting in touch! 

Sorry to hear of the issues with your email access. If you could please try running through the troubleshooting steps outlined in this thread.  Let us know how you get on so we can offer further support!

All the best. 

Molly
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