Hello Ash_C,
Yes, and it's been escalated to 3rd line support, according to India. I discovered today that (according to India) only 1% of VM customers are using VM,s email (not that it's a mystery why) so the email team have blocked everyone from creating a new email, so those that don't use it will lose it. They want retire all Blueyonder.co.uk accounts for Virgimedia.com (which I am in the process of doing) yet I need one other account and they will request this via management, as the email team cannot just create accounts.
So I have to wait a week, depending on the results I either get a new email account or it's adios! I am annoyed that the above was not communicated to your loyal customers, perhaps we don't count anymore?
If all the above is not true, then we cannot believe anything VM (inc India) say.
I was originally told I had used all 10 emails when I could only see eight, so the message was "Oops, an error occurred, page not found" and so on that basis India may have told the truth. Try creating yourself a new email and see... as at the point of creating, it fails.
When VM goes wrong it's always a mega task to get resolved.
