I have an old ntlworld.com address which I have had for years (quite obviously) today I can't access my e-mails. I have changed password and no avail in my Outlook. I go through the webmail option and I get the Sorry message.
Yes I am a current virgin customer and have been since the days of ntlworld.
It was working fine last night
This is the message I get in webmail:
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.
The problem I have is that my 3 kids are at home being schooled. I receive almost daily e-mails with work schedules, links, attachments etc. Thus today my children had no scheduled day. Tomorrow it seems they won't either as it still isn't working.
This ntlword e-mail address being so old is linked to virtually everything I do and thus if it goes down it isn't a trivial matter. It messes up everything I do from shopping to work contracts to the current home schooling.
And this is not just a current issue. I have had this problem happen to this e-mail address 3 times before, all in the last 2 years despite being a loyal customer of ntlworld and then Virgin continuously. This e-mail address was originally created in 2004/5.
It needs sorting and quickly because this is a lot more than just an "inconvenience." It actually can cost me money as well as at the moment affecting my children's education.
And after that something needs to be done so that it does not happen for a 5th time.