Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
264 Views
Message 1 of 3
Flag for a moderator

someone using my account

I have had 2 emails from different companies come through to my ntlworld  account. In the to line it gives a completely different email address from mine. 

I have changed my password, but don't know what I need to do to sort it out. I am concerned that someone seems to have adopted my email address. 

0 Kudos
Reply
Highlighted
  • 30.43K
  • 1.53K
  • 5.29K
Very Insightful Person
Very Insightful Person
261 Views
Message 2 of 3
Flag for a moderator

Re: someone using my account

more likey someone has entered there email address wrong. It happens and if they then use the auto complete on their browser it will keep using the wrong one.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 14.5K
  • 2K
  • 6.35K
Very Insightful Person
Very Insightful Person
244 Views
Message 3 of 3
Flag for a moderator

Re: someone using my account

It is common for companies to use the blind copy 'bcc' facility to hide the email addresses they are sending to.

If you look at the detailed source information for the email you should see your email address.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply