Virgin Media Community

[jt984]

I have a virginmedia email account. When I request a password reset from Zoom, it doesn't arrive. I don't see anything in the spam folder. As advised by zoom, I've added the sender address to contacts. I have been waiting forever to get through on the phone to Virgin.

Any advice on what to do next?

[Corey_C]

Thanks for your post and welcome to the Community Forums, jt984,

Apologies for the delayed response and sorry that you have not been receiving emails. Have you been able to get this sorted since your post?

If not can you clarify if this is issue is occurring directly from your online email account or is this for an app or email client such as Outlook, Thunderbird?

Have you tried sending an email to your self to see if this was delivered?

We also do have an online help guide here:  https://www.virginmedia.com/help/services-support/email

Let us know if you still need any help with this, cheers,

Corey C