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smtp server dropping

Hi

All of sudden i am unable send and receive emails from my ntlworld account it states the stmp server connection dropped checked settings and they are same as stated on the virgin media website for imap

I even tried changing the server address from smtp.virginmedia.com to stmp.ntlworld.com but did not work

Is there server issue?

virgin media webmail is working

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Re: smtp server dropping

Hello

Are you receiving emails on your email client ?

From your client we will need to get the error message - https://community.virginmedia.com/t5/Email/Outgoing-Authentication-Issues-Check-Email-Logs/td-p/3237...

If you are getting error VM305 then you will need to follow - https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40... as that signifies that you have somewhere on your home network a spambot.

VM use a system in place that if your external IP address has been reported of sending spam multiple times it will block access to the outgoing server.

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: smtp server dropping

Hi

I can still get emails on my mobile via outlook client.

It just seems to be my laptop and desktop outlook clients are not working with my ntlworld address

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Re: smtp server dropping

Hi Eddie2468,

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to login to your emails on your PC and laptop.

 

As it has been a few days since your last post how have things been going, are you now able to get your emails on all devices?

 

Kind regards

 

Paul.

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Re: smtp server dropping

Hi Paul_DN

Yes my outlook seems to be working again, but while it was not working i noticed my IP address was blocked under SBL on the following site https://www.spamhaus.org/lookup/

When it started to work my IP address had been unblocked on same site.

So at moment it is all working again

 

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Re: smtp server dropping

Thank you for letting us know Eddie2468.

 

Please let us know if anything changes, 

 

 

Nat
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