Virgin Media Community

[Seachellexxx]

I have been trying to deal with this all day but with no luck

if I log in to webmail on my laptop it sends mail but on my laptop (MacBook Air) it says cannot connect to account blueyonder.co.uk 

I've double-checked and taken out smtp settings and re put them in but still no luck.

I feel like I'm pulling my hair out now.

please help

[用心棒 · Accepted solution]

To determine what, if any, error code is being returned by the SMTP server open a Terminal and enter the following commands:

export HISTCONTROL=ignorespace
 curl -v smtps://smtp.virginmedia.com -u username:password 2>&1 | grep "235\|VM"​ 

where username:password is replaced with your email address and password, for example richard.branson@virginmedia.com:Y54kpX5g
 
Post the result after making any necessary redactions here,

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[Seachellexxx]

many thanks I have done this and it tells me my credentials are invalid

535 5.7.8 Authentication Credentials Invalid (VM300)

although I  changed the password in webmail on virgin media and changed them on computer I get emails coming in on my phone still but nothing on the computer at all.

[Seachellexxx]

many thanks I have now sorted it, it helped a lot 

[用心棒]

Good to read that you resolved the issue.

[Seachellexxx]

thank you for your help, that showed me exactly where the problem was and I got it sorted. After hours yesterday literally going mad.