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angus1024
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smtp error - bademail name ?

Email prob with my email address


From today sending email from VM failed with message

An error occurred while sending mail. The mail server responded: 552 5.7.0 SPAM Content Found (VM603) Clp7kt3uzIUP9Clp7kpcKP. Please check the message and try again.

I have an email address like angus@smith.org (smith represents my family name, not smith). incomming messages are redirected to my ntlworld address and I send via smtp using the netlworld address.

From today if I send an email I get the above error. It only occurs if the sending messages contains the email address 'angus@smith.org' (with smith substituted for my family name).

There seems to be a problem with email address like angus@smith.org
Please tell me how I can  investigate this and get it fixed. I suspect the email has been given a 'black mark' somehow.

thank you
angus1024

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angus1024
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Message 2 of 13
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Re: smtp error - bademail name ?

typo
I send emails using smtp with ntlworld.com (not netlworld.com as I wrote by mistake) - sorry
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用心棒
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Re: smtp error - bademail name ?

Frequent updates to the matching data used by spam filters is likely to be responsible for this and will hopefully clear itself in 6, 12, or 24 hours. Should the problem persist then you will need to wait for a forum team member to correlate the unique reference shown in the Spam Content error message you posted with the email team to determine the exact cause; be aware it may take the forum team a few hours / days to work through to your post.

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angus1024
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Re: smtp error - bademail name ?

Thank you very much indeed.
Hope my email address has not beeen blacked (again!) !
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angus1024
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Message 5 of 13
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Re: smtp error - bademail name ?

The problem has not cleared  and causes difficulty as I cannot reply to some emails. It seems to be associated with my email address - whioch is like firstName@lastname.org - incomming emails are redirected to my ntlworld address.

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用心棒
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Re: smtp error - bademail name ?

Issue has been flagged to the forum team who are best placed to take this forward; be aware it can take a a few hours / days for them to respond.

 

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Melissa_F
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Message 7 of 13
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Re: smtp error - bademail name ?

Hi angus1024,

 

Thanks for posting.

 

Apologies you're getting an error message when sending mail.

 

It's something we'd need to investigate, so I'll pop you a private message to request all the details that I need.

 

I'll speak to you there,

 

Thanks

 

Melissa

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angus1024
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Message 8 of 13
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Re: smtp error - bademail name ?

hello Melissa

Thank you - the problem sort of went away and it was difficult to get a header. Now the problem  has returned (emails  not getting through) and I have evidense - should I post it here or should we resume our private conversation (which has timed out) ?.

Its a bit annoying because people say they cannot email me. I also had an eamil bounced back so I have a complete header.

Thanks

angus goudie = angus1024

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Zak_M
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Message 9 of 13
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Re: smtp error - bademail name ?

Good morning @angus1024 

 

thank you for coming back to us. 

 

We will need to take a look further into this. 

 

So that we are able to do this I will need to drop you a PM. 

 

Kind regards,

Zak_M

angus1024
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Re: smtp error - bademail name ?

thank you Zac,

I look forward to it.

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