A tricky one. The VM telephone support is limited at the moment but you may need to give that a try.
The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).
You would need your father to be with you so that alternative security clearance questions can be cleared.
Otherwise wait for the Forum Team to reach this late on tomorrow. They may be able to help you via Private Message.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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