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Hi Received this email 

Your Virgin Media Account number: 22 - [MOD EDIT: Removed]
Our reference: VMIS158-SUSPICIOUS_ACTIVITY-F010555003
A device using your internet connection may be infected with malware
Dear Mr Cirulis,
You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected.
It is important that you:
a. Do a full virus scan on your device with up-to-date anti-virus software
b. Reset your password to something new, unique to this account and secure.
After resetting your password, your mailbox will automatically be unlocked after 15 minutes.
Please ensure that the above points have been completed to prevent your mailbox from being locked again.
More help and support
For extra advice, or to double-check that this is a genuine Virgin Media communication, head to our community at, click 'Help forum' and join the conversation on the Security Matters board.
Kind regards,
The Virgin Media team
I have checked all my devices no probs there but cannot access my NTLworld email box. If i put in my email and password it tells me the password is incorrect. To be honest I only use it for a few people and have my mails forwarded to my AOL email but its now not forwarding anything either..... HELP 
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Message 2 of 2
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Re: security

You need to follow all the instructions provided including changing the password for the Ntlworld email address concerned.

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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