security

[dcirulis]

Hi Received this email 

Your Virgin Media Account number: 22 - [MOD EDIT: Removed]

Our reference: VMIS158-SUSPICIOUS_ACTIVITY-F010555003

A device using your internet connection may be infected with malware

Dear Mr Cirulis,

You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected.

It is important that you:

a. Do a full virus scan on your device with up-to-date anti-virus software

b. Reset your password to something new, unique to this account and secure.

After resetting your password, your mailbox will automatically be unlocked after 15 minutes.

Please ensure that the above points have been completed to prevent your mailbox from being locked again.

More help and support

For extra advice, or to double-check that this is a genuine Virgin Media communication, head to our community at virginmedia.com/community, click 'Help forum' and join the conversation on the Security Matters board.

Kind regards,

The Virgin Media team

I have checked all my devices no probs there but cannot access my NTLworld email box. If i put in my email and password it tells me the password is incorrect. To be honest I only use it for a few people and have my mails forwarded to my AOL email but its now not forwarding anything either..... HELP 

[Graham_A]

You need to follow all the instructions provided including changing the password for the Ntlworld email address concerned.

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

[ianjayne]

Received the same. My point is I got this letter attachment via my mail app on iOS as I was locked out of my blueyonder web mail until after I changed passwords etc. had I not got the mail app how would I have been made aware (save for being locked out with no idea why?) Does no one in VM have an inkling as to reality? 

[ianjayne]

Had the very same letter attached to an email which came in via my iOS mail app. I was locked out of my blueyonder web mail. Had I not had the mail app how was I expected to receive this? Does anyone in VM live on the same planet as we do? 

[Carley_S]

Hi @ianjayne 

Welcome back to the community forums. 

Sorry to hear you've got the same letter and your concern it was attached to your email. 

Please follow the instructions and let us know if you have any further questions or concern at all regarding your access. We'll be here to help on the community forums if needed :). 

[ianjayne]

I've followed the guidance and reset all. Now got web mail back thanks.  BB still dropping in and out though. Apologies for the duplicate (almost) post.

[Carley_S]

Glad to hear that you have access back now @ianjayne 

I can see you have an open thread regarding your broadband issue and outage information. If you have any further concerns on this, please response on that thread and the team will be able to support further and provide any updates on the outage fix time. 

[ianjayne]

I’ve replied accordingly !

[Carley_S]

Thank you @ianjayne 

The agent will support further if needed on the thread.