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cin
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secondary email "unavailable" 24 hour response please

I read "If you're experiencing a 'mailbox unavailable' error when logging in, we can clear this by updating the mailbox on our systems. Please create a new post and a member of staff will be in touch within 24 hours to help further. Please don't post your email address in the initial post, we'll ask you for this via private message when we reach out."

This problem has been going on for 3 WEEKS. I have phoned 4 times. The problem has cleared for a few days then returned.

Help!

cin

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Tom_F
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Re: secondary email "unavailable" 24 hour response please

Hi cin, thanks for getting in touch.

 

I'm very sorry to hear this has been ongoing for so long. I'll send a PM shortly to confirm the details & do my best to help from there.

 

Tom

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Tom_F
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Re: secondary email "unavailable" 24 hour response please

Thank for getting back to me with the details cin. I'm hoping this is resolved for you now, when you've been able to check can you please let me know?

 

Just to confirm - if you haven't already we'll need you to reset the email address password to something new as well to ensure this doesn't reoccur. 

 

Tom 

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cin
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Re: secondary email "unavailable" 24 hour response please

Thanks Tom.

All sorted now.  But 3 weeks was far too long to be without email!

Best,

Charles

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