cancel
Showing results for 
Search instead for 
Did you mean: 

secondary email account repeatedly asking for password

ktrylski
Joining in

The secondary email address is repeatedly asking for password (it's entered correctly) so unable to send or receive emails through Outlook  on desktop or on Android mobile device.

The primary email address is working fine on any platform.

3 REPLIES 3

Alex_RM
Forum Team
Forum Team

Hi ktrylski,

Thanks for posting, and sorry to hear you've had some issues with your emails.

Can you confirm if it will allow you send email directly via webmail?

Alex_Rm

Hi Alex

Unable to send/receive on any platform.

Problem was resolved by having password reset (via a 30-minute phone call).

Don't know what caused the problem but happy all seems OK now.

 

Hi ktrylski, 

Thanks for coming back to us in the Community and confirming things have been resolved for you following a password reset. 

We're really happy to hear the team on the phone were able to help. 

If you have any further issues, don't hesitate to come back to us for further help and support. 

Many thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs