Virgin Media Community

[ktrylski]

The secondary email address is repeatedly asking for password (it's entered correctly) so unable to send or receive emails through Outlook  on desktop or on Android mobile device.

The primary email address is working fine on any platform.

[Alex_RM]

Hi ktrylski,

Thanks for posting, and sorry to hear you've had some issues with your emails.

Can you confirm if it will allow you send email directly via webmail?

Alex_Rm

[ktrylski]

Hi Alex

Unable to send/receive on any platform.

Problem was resolved by having password reset (via a 30-minute phone call).

Don't know what caused the problem but happy all seems OK now.

[Kath_F]

Hi ktrylski, 

Thanks for coming back to us in the Community and confirming things have been resolved for you following a password reset. 

We're really happy to hear the team on the phone were able to help. 

If you have any further issues, don't hesitate to come back to us for further help and support. 

Many thanks,