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secondary account password cannot be changed from primary account

On our wavelength

One of our email accounts, a secondary account, has been locked, and I need to change the password.

This used to be handled from the primary account, from where all the secondary account passwords were set or modified. However the way this works changed recently, and that's not possible. Instead, we have to log onto the secondary account and change the password from there. Although we can log on to the secondary account, we can't change the password because it is asking for security information that has never been necessary before - DOB and mother's maiden name - and may never have been set up correctly. In any case, it doesn't work.

Could someone advise how to resolve this?




Very Insightful Person
Very Insightful Person

Answered by the Forum Team in your other post here:


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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