One of our email accounts, a secondary account, has been locked, and I need to change the password.
This used to be handled from the primary account, from where all the secondary account passwords were set or modified. However the way this works changed recently, and that's not possible. Instead, we have to log onto the secondary account and change the password from there. Although we can log on to the secondary account, we can't change the password because it is asking for security information that has never been necessary before - DOB and mother's maiden name - and may never have been set up correctly. In any case, it doesn't work.
Could someone advise how to resolve this?
Thanks,
Peter
