Virgin Media Community

[Marva]

I have a secondary email, and it was blocked last Friday/Saturday. Couldn't access the VM webmail either. I tried to change my password on myvirginmedia, but unable to find how to do that! A phone call to VM on Saturday sorted the issue and someone over the phone entered a new password for me, but can you tell me how to change my password, for the next time this happens, and also I'd like to change it myself, for security reason. Many thanks in advance.

[Graham_A]

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@Marva wrote:

I have a secondary email, and it was blocked last Friday/Saturday. Couldn't access the VM webmail either. I tried to change my password on myvirginmedia, but unable to find how to do that! A phone call to VM on Saturday sorted the issue and someone over the phone entered a new password for me, but can you tell me how to change my password, for the next time this happens, and also I'd like to change it myself, for security reason. Many thanks in advance.

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It is best to make the changes when using a desktop browser rather than a mobile device due to the different layouts.  Instructions on how to change the password via desktop browser are:

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

[Marva]

Hi Graham, many thanks for this - but the problem is, when I go to myvirginmedia, I can't see 'my profile', somehow... where is it? I can see: secondary account, account settings, service status, need some help - and below channel guide, virginmedia mail, our community... 

What I am doing wrong??

[Graham_A · Accepted solution]

If you can see Account Settings then click on that and then Account details.

[Marva]

Great thanks very much! 🙂 really appreciate your help!

[Vikki_M]

Hi @Marva

Thank you for your post and welcome back to our community 🙂

It looks as if the community has resolved this query for you?

If you do have any further questions however, please do pop back to us here and we will do all we can to help. 

[Marva]

Thanks! All sorted 🙂

[Serena_C]

Hi @Marva

Thanks for getting back to us, I'm glad to hear the issue has been sorted now 🙂 If there's anything else you need, please do let us know.

Kind regards,

Serena