My email has also been hacked. They have changed my password at least 6 times in the last 48 hours, and despite me putting in the 2 step verification, this doesn't seem to stick. I changed my login from @ntlworld to @gmail, changed my password to a seemingly impossible one to hack (again the 2 step verification didn't ask me for the correct answers) and within a few hours they had got in again and changed my password despite the new email address. The first time, Virgin customer service got me in and changed the password, but since then, I have been able to get in via my finger print. Annoyingly, they used this hack to get into my Facebook account, using the ntlworld email to get the passcode (took me all day, continually fighting to get in and overriding their efforts to get into my account and managed to change the 2 step authentication), but it all comes down to Virgin's security (or lack of it). This also impacts on my being able to watch virgin go, as it is the same password (not my doing, but Virgin). Virgin need to tighten up their security and I am in the process of changing all my logins that have @ntlworld to @gmail. Doesn't help you I know, but at least you know you are not alone and need to get another email address e.g. @gmail to at least minimise the risk.
