I’m sick to death of this happening.
I’m paying a considerable amount per month and I just don’t have the time to waste.
Every time I call up I have to go through this whole long winded rigmarole of explaining the issue several times to several different people before someone can actually help me.
It’s not acceptable.
It’s not a password issue. It’s an issue YOUR end as it happens simultaneously with my laptop, phone and web mail.
PLEASE SORT IT OUT!!!!!
I thought after it happened several times in October it had been sorted but alas no, it's happened just now...
My laptop, phone and webmail....none of them available....
VM mail gives this message
"Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary"
To make it worse I am SO sick of calling VW to be told to reset my password.. No this is NOT an option. This is a known issue so how come no one I speak seems to understand me asking them to unlock my mailbox.
Constantly changing my password is NOT the answer.
I need CONSTANT access to my email. Not 10 weeks without as some people have apparently encountered. This is not an option for me.
I'm currently waiting for a call back after firstly being left on hold for 20 mins at my first attempt, being met with someone clueless for my 2nd attempt...but not holding my breath.
So hoping someone from VW is on here who will unlock my mailbox for me. Thanks!
And long term what are you guys doing to stop this from keeping on happening?