Hi, I've drafted emails which are not being sent via my ntlworld.com address for some reason. The error message I'm being provided with reads as follows:
"csmtp1.tb.ukmail.iss.as9143.net cmsmtp Virgin Media has blocked your connecting IP 126.96.36.199 Too many bad emails have been sent. Visit https://netreport.virginmedia.com/netreport Section: Email Sending Errors to request delisting"
And Error Code: -17099
I've no idea what the problem is. Can someone help please. I'm using Outlook for Mac on my desktop but it's also an issue on my iPhone.
That link takes you to the page that allows you to contact the VM Internet security team directly.
Again as per the error message, the Email Sending Errors section on that page says:
"If you are receiving errors when trying to send email, please follow the below advice:
1. Check for a virus on the device 2. Secure your email account (Change your password to something completely new and unique) 3. Fill out the above form selecting "Email Sending Errors" and paste in the exact error message that you are receiving along with all other required fields. "
I cannot see where the "required fields" are specified but at the very least I would assume that the Security team will want to know the affected email address and the full error message which includes the blocked IP address.
Although @nigbing could do that, I suspect that a request from the Forum Team direct to the Internet Security Team might well be a more effective way of getting the IP delisted. 😉
I apologise if I'm way off track here, I'm just going by the evidence I can see.
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My iCloud email account works fine which does suggest a problem with ntl specifically. I have followed the guidance and made a report as is suggested and although I've received an acknowledgement, I've yet to receive a substantive response and I still continue to have problems, as does my wife who shares the account with her own email address. Can the Forum Team take up this issue please?
Many thanks for your response John_GS. I have in fact made such a report a few days ago, sadly, to no avail. I have prepared another and referenced this thread. Hopefully, this time I will be given help to get my email working once again.
Hi and thanks for responding once again John_GS. It would appear that in the interim, the problem has been resolved. Thank you to you and your colleagues, and indeed all of those who contributed to this thread, for helping me. The VMC is a great resource!